The companies that benefit most from Mia's conversational AI for member activation and retention are consumer health, telehealth, digital health, and direct-to-consumer healthcare brands. These include prescription-based DTC telehealth (GLP-1, ED, hair, and hormone therapy companies), subscription mental health platforms, subscription-based virtual specialty care across women's health, PCOS, menopause, metabolic, and nutrition programs, at-home lab testing memberships, wearable and virtual coaching subscriptions, and supplement brands with a consult layer.

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Mia is Hello Patient's AI agent for voice, SMS, and web-chat conversations. She starts and handles real conversations across the moments where the member journey usually stalls, from unfinished quizzes and intake drop-off to activation, engagement, preventing churn, and re-engaging members who have gone quiet.

Mia improves conversions by answering the questions automation can't, such as cost, eligibility, dosing, ingredients, and scheduling. Mia sees where a member stopped in the funnel, answers the specific question that stalled them, and sends a personalized resume link into the same thread. Members do not reply to an automated message that doesn't feel relevant. They reply to a message that meets them where they actually are, whether that's stuck, unsure, or quiet for too long.

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Found Health saw a 140% lift in conversions versus their prior one-way SMS re-engagement, recovering 4,739 stalled signups across a 92,290-lead program over 16 months.

Mia can work alongside your existing marketing automation (such as Braze, Iterable, Klaviyo, and Customer.io) and also works without it. When you have a lifecycle stack, Mia plugs in via webhooks and your CDP, so the sequences you already run keep running. Mia adds the conversation layer around them, handling the moments those tools weren't designed to handle: the open-ended question, the silent member, the lapsed one who needs a real reply. When you don't have a lifecycle stack, Mia runs standalone — using your CRM, EHR, or member database directly to start and handle real conversations across SMS, voice, and web chat.

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Tools like Braze, Iterable, and Klaviyo are great at scheduled, pre-built sequences and have basic reactive features. They can't carry on a real conversation, ask follow-up questions, or pivot when a member asks something the script didn't anticipate. Mia handles those moments regardless of whether or not you have existing automations.

Mia follows the rules your team sets. She can answer approved questions about eligibility, program fit, next steps, and common member concerns. When a question falls outside those rules (dosing changes, side-effect concerns, prescription issues, or anything that needs clinical judgment), Mia escalates it to a real person on your team. Mia is HIPAA-compliant by design and operates under your BAA, never gives medical advice, and logs every interaction for review. Across consumer health programs, Mia can handle 70–80% of routine inbound questions on her own, so your team spends more time on other important workflows.

Most clients go live in about six weeks. Found Health went live in under three. Deployment doesn't require your engineering or IT teams. The first two weeks are protocol mapping and content tuning with your lifecycle, growth, and medical staff. The next two weeks are spent on establishing integrations with your CRM, EHR, and lifecycle stack, plus conversation testing. The last two weeks are pilot testing with real members, then going live across the funnel stages you care about. The actual timeline depends on protocol complexity, integrations, and how quickly your team can review and approve workflows. There's no new software to learn. Mia operates inside your existing workflow.

Mia is priced on a usage-based model that scales with conversation volume across SMS, voice, and web chat. What it actually costs depends on your funnel size, your inbound volume, and how much of your outbound program runs through Mia versus your existing workflows. Bring your funnel numbers to a call, and we'll model what Mia would cost for your specific program.

Yes. Mia is HIPAA-compliant by design and operates under your BAA. Mia uses your approved protocols, your knowledge base, and your escalation rules, and logs every interaction for review. When a question requires clinical judgment, Mia escalates it to the right person on your team.