Book 20% more patients without adding new staff

Yes. Privia Health partnered with Hello Patient in 2026 as an approved third-party vendor for AI patient communications. Mia, Hello Patient's AI receptionist, handles voice, SMS, and web-chat conversations across the patient lifecycle for Privia member practices, at a network-discounted rate.

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An AI receptionist can cover all patient communications, the full range of voice and messaging interactions a healthcare practice has with patients. Mia handles inbound calls (answering frequently asked questions, scheduling appointments, routing, and triaging), outbound campaigns (doing follow-ups, recalls, and reactivation), and after-hours coverage. Mia operates across all of these channels for Privia member practices and integrates natively with athenaOne and other EHRs. For Privia member practices looking to modernize patient communications across voice and messaging without managing multiple vendors, the partnership provides a single approved vendor at a network-discounted rate.

Mia, Hello Patient's AI receptionist, answers every inbound patient call instantly for Privia member practices across all of their locations, regardless of call volume, hour, or day. For Privia practices, Mia handles the high-volume routine calls a front-desk team can't get to: hours and locations, services and provider information, appointment types and scheduling, intake questions, and basic routing. She can book appointments directly into athenaOne, create work tickets when human follow-up is needed, and route any clinical or complex call to the right person on your team — all while operating under your practice's HIPAA-compliant BAA.

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For Privia member practices specifically, Mia integrates natively with athenaOne (the EHR most Privia practices already run), pulls real-time calendar and patient data for accurate routing, and runs through the Privia Practice Integration team for setup and pricing at the network-discounted rate. Mia works by the rules and protocols your clinical team sets, logs every interaction for review, and respects Privia's Third Party Access Consent (TPAC) framework for data handling.

Yes. Hello Patient has a native integration with athenahealth's EHR, athenaOne. Mia reads patient records and calendar data from athenaOne, and creates new appointments, reschedules, cancellations, new patient accounts, and appointment notes in athenaOne. Privia member practices, which run primarily on athenaOne, can deploy Mia without an IT lift on the practice side.

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The integration covers the core athenaOne workflows that drive front-desk activity: real-time calendar reads for same-day booking, patient-record lookup for inbound call routing, creation of new patient accounts, write-back of new appointments, reschedules, and cancellations, and appointment-note logging for context the practice wants captured (such as a patient mentioning a change in coverage).

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Mia also respects the appointment-slot rules practices configured in athenaOne, for example, slots restricted to specific visit reasons or providers, which multi-state Privia practices often use to manage provider availability and patient routing across locations. Practices on athenaOne can go live in six to eight weeks; the integration setup happens on Hello Patient's side, not yours.

Mia runs outbound voice and SMS campaigns alongside inbound call handling, all from the same Hello Patient platform. For Privia member practices, this means wellness recall, post-visit follow-up, annual wellness visit (AWV) outreach, lapsed-patient reactivation, and care-gap closure outreach run through the same AI receptionist that handles your inbound calls.

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Outbound campaigns work from patient target lists your practice supplies — based on the rules your team sets (last visit date, AWV due date, missed follow-up, etc.) — and reach patients via voice or SMS. Mia handles the conversation end-to-end: confirming, booking, or routing to a real person on your team when needed. For Privia practices in value-based care arrangements, outbound campaigns tie directly to quality measures (HEDIS, CAHPS) and care-gap closure metrics that drive shared-savings revenue.

Yes. Mia, Hello Patient's AI receptionist, is HIPAA-compliant by design. Hello Patient signs a Business Associate Agreement with every customer practice, as required by HIPAA. Every patient interaction Mia handles is logged, encrypted, and bound by the same protections your practice's existing systems require.

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Mia operates under your practice's BAA across every channel she runs on: voice, SMS, and web chat. She never gives medical advice; clinical questions get escalated to your team. The audit log captures every conversation for compliance review. For Privia member practices, the partnership operates under Privia's Third Party Access Consent (TPAC) framework, which governs how Hello Patient accesses athenaOne data, including restrictions on PHI use for AI model training (PHI stays inside Hello Patient's environment and is only used to serve the practice that owns it).

Implementation runs six to eight weeks for most Privia member practices. The first one to two weeks cover protocol mapping with your team. Weeks three to five cover athenaOne integration tuning and escalation rule setup. The practice goes live in week six to eight. No IT lift required on your side.

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Hello Patient's implementation team handles the technical work: athenaOne integration setup, voice and SMS configuration, escalation rule wiring, and conversation testing. Your team's role is protocol mapping in the first two weeks (what Mia should handle end-to-end, what should escalate to a person, when to route to your on-call) and review-and-approve cycles as new workflows go live. The six-to-eight-week timeline matches Hello Patient's standard deployment for athenaOne practices. The Privia partnership doesn't accelerate the timeline — rushing implementation surfaces issues that take longer to fix later than to prevent in the first place.

An AI receptionist answers every call directly and handles most calls end-to-end (booking, intake, refills, scheduling, after-hours coverage) without transferring to a human. A traditional answering service typically takes a message and forwards it to the practice the next business day. For medical practices, the difference is captured appointments versus voicemail queue, and immediate answer versus next-day callback.

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Hello Patient's Mia is an AI receptionist used by Privia member practices and the broader Hello Patient customer base. Mia integrates with the practice's athenaOne setup, so when she books a patient on the spot, the appointment lands on the schedule in real time. A traditional answering service operates outside the EHR, so messages have to be transcribed and re-entered by the practice's front desk the next morning. The category distinction matters most for practices losing patients to other networks because of missed calls or delayed callbacks.