AI agents for every patient conversation.
Considering Prosper AI alternatives?
Hello Patient's AI agents handle patient conversations across voice, text, and web chat.
See if Hello Patient is a better fit for your group.
.svg)
60%
of calls handled
without staff
100%
Call answer rate—
no voicemail, no hold music
27%
more appointments booked
Trusted by
leaders in care
leaders in care
Don’t just take our word for it, take theirs.
Backlog? Cleared.
"When we launched Hello Patient and sunset our voicemail, the shift was immediate — our team stopped managing overnight and weekend call backlog and started delivering in-the-moment care.”
Alise Cartledge
Director of Patient Financial Experience
Wellstreet Urgent Care
Zero Missed bookings
“Patients can book a visit with us whenever they call. We’re not losing appointments after hours or on weekends anymore.”
Jessica Severini
Office Manager
ENT & Allergy Associates of Florida
true partnership
“The Hello Patient team treated our deployment like their own product launch. Weekly call audits, prompt refinement, workflow tuning — they were in the weeds with us from day one.”
Arman Choudhury
Informatics Specialist
Pulse-MD
INSTANT after-hours coverage
“It’s been a fantastic addition to our ENT practice’s after-hours support. Our patients now receive help the moment they reach out to schedule.”
Holly Farmer
Practice Manager
ENT and facial plastics practice
Questions? Answers.
Book My Demo
What do Hello Patient's AI agents handle?
Hello Patient's AI agents handle patient conversations from the first question through booking, intake, follow-up, payment, and recall.
Answer every call. Agents answer calls and texts 24/7 and chat with patients on your website, working as a voice AI receptionist. They answer questions about your hours, locations, services, and whether you accept the patient’s insurance plan, and book visits into your EHR. They cover peak hours and after hours, so no patient waits on hold or goes to voicemail or an answering service.
Book appointments. Patients can book over the phone or by text. Agents write directly into your EHR to schedule, reschedule, cancel, confirm, and send appointment reminders.
Do recall outreach. Agents call and text patients who are due or overdue for a visit, answer their questions, and book their next appointment. They also reactivate patients who haven't been back in a while. Your practice decides who needs outreach. Agents work from a list you provide or, when configured, filtered EHR data.
Run intake. Agents collect the new-patient details your practice needs and find or create the patient's record. They can also call or text patients on your pre-visit list to complete intake before the appointment.
Book referrals. Agents reach out to referred patients by call and text and book their visits according to your scheduling rules.
Collect payments. Agents answer calls and texts about patient billing, explain balances, send secure payment links, and follow up on outstanding balances and declined payments.
Handle refills and follow-ups. Agents take refill requests by call and text and send them to your clinical team. They also make callbacks and follow up after visits.
Why do practices choose Hello Patient?
Hello Patient is built specifically for healthcare. Our AI agents handle tens of thousands of patient calls every month for urgent care, ENT and allergy, primary care, dental, veterinary, and telehealth practices of different sizes. At Piedmont Urgent Care alone, one agent answers more than 20,000 billing calls a month and runs call and text outreach.
We custom-build every agent around your practice’s scheduling rules, visit types, and patient protocols. Our team handles most of the setup and continues working with you every week to review calls, improve workflows, and get better results.
As Arman Choudhury, Informatics Specialist at Pulse-MD, put it: "The Hello Patient team treated our deployment like their own product launch. Weekly call audits, prompt refinement, workflow tuning — they were in the weeds with us from day one."
Does Hello Patient work with our EHR or practice management system?
Yes. Hello Patient integrates with many of the most widely used EHRs, including Epic, athenahealth, ModMed, and eClinicalWorks. It also connects to the practice management and CRM systems healthcare runs on. The agent finds or creates the patient's record and checks your providers, locations, visit types, and open times. It books, reschedules, or cancels within your scheduling rules, with a note on the appointment. Every booking lands in your own schedule, so the time the patient hears is the time on your calendar.
What results do practices see with Hello Patient?
Practices that use our AI agents see zero missed calls, more patient visits booked, faster payments, and less routine work for their staff. Patients get faster answers and support 24/7, leading to a better patient experience.
Across Hello Patient clients, AI agents answer 100% of incoming calls, and practices have booked 27% more visits. Our agents can handle up to 60% of calls without staff, from scheduling and referrals to billing questions and payments. Patients get faster answers, practices can collect payments sooner, and staff have more time to focus on patient care. At Ortho1 Medical Group, one AI agent helped book 190 referral visits in just two months, without adding staff.
Is Hello Patient HIPAA-compliant and SOC 2 certified?
Yes. Hello Patient is HIPAA-compliant, SOC 2 Type 2 certified, and signs a BAA with every client. Our agents never give medical advice. When a patient raises a clinical question or an emergency, the agent hands the conversation to your clinical team or another staff member. The agent passes along the patient's details, so your team starts from what the patient already said.
How long does it take to go live?
Most practices go live in a matter of weeks. The timeline depends on the number of locations, the workflows you want to automate, and the systems your agents need to connect with. We work closely with your team to build, customize, and test each agent around how your practice operates, so it's ready to handle real patient conversations from day one. For example, Piedmont Urgent Care, the largest urgent care network in Georgia, went live with Hello Patient in just 40 days.
Can we see the agent working before we decide?
Yes. We'll build you a free custom Hello Patient demo agent for your practice so you can hear how it sounds before you decide. We can customize your free demo agent to handle the kind of calls your clinic receives, or build an agent that handles different use cases like recall outreach over voice or text, or billing calls. Jump on a 15-minute call today and ask for your free demo agent.